Effective Date: 20 August 2026

NOURA ORGANIC FOODS LLP, operating under the brand name Chakki Ghar (“Chakki Ghar”, “we”, “us”, or “our”), is committed to protecting the privacy and security of your personal information.

This Privacy Policy explains how we collect, use, process, store, disclose and protect your personal information when you visit or use our website https://chakkighar.com/ (“Website”), purchase our products, create an account, submit information through our forms, contact us, or otherwise interact with Chakki Ghar through our Website and related digital channels (“Services”).

Please read this Privacy Policy carefully.

By accessing or using our Website, creating an account, placing an order, submitting your personal information, or otherwise interacting with our Services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our Website or provide us with your Personal Information.

1. About Chakki Ghar

Chakki Ghar is a brand operated by:

NOURA ORGANIC FOODS LLP

Registered/Business Address:
Sy. No. 89, No. 23, Geru Palya,
Vaishnavi Layout Phase 3, Dodda Aladmara Road,
Bengaluru – 560070, Karnataka, India.

For the purposes of this Privacy Policy, NOURA ORGANIC FOODS LLP and the Chakki Ghar brand may be collectively referred to as “Chakki Ghar”, “we”, “us”, or “our”.

Our Website is available at:

https://chakkighar.com/

2. What Information Do We Collect?

Depending on how you interact with Chakki Ghar, we may collect certain information, including:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping and delivery address
• Delivery location
• Company or organisation name, where applicable
• Account information, where applicable
• Order and purchase details
• Product preferences and enquiries
• Information submitted through contact or enquiry forms
• Feedback, reviews and testimonials
• Customer support communications
• Information provided when participating in surveys, contests, promotions or campaigns
• Information voluntarily provided through our social media channels
• Any other information that you voluntarily provide to us

For the purposes of this Privacy Policy, the above information may collectively be referred to as “Personal Information” or “Personal Data”, as applicable under relevant law.

3. When Do We Collect Your Information?

We may collect Personal Information when you:

• Visit or browse our Website
• Create an account or register on our Website
• Place an order or purchase our products
• Enter your billing or shipping information
• Contact our customer support team
• Submit an enquiry or feedback form
• Subscribe to our newsletters or communications
• Participate in promotional activities, contests or surveys
• Submit a product review or testimonial
• Interact with us through social media
• Communicate with us through email, telephone, WhatsApp, SMS or other available communication channels

We may also receive certain information automatically through cookies, pixels, tags and similar technologies when you use our Website.

4. Shopify and Our Online Store

Our online store is hosted and powered by Shopify, which provides the e-commerce platform that enables us to sell our products and provide our Services to you.

When you visit or use our Shopify-powered Website, Shopify and its service providers may process certain information in connection with providing the platform and related services.

Shopify may process customer Personal Information on our behalf as a service provider or processor, depending on the nature of the processing and applicable law.

For more information about how Shopify handles personal information, you may review Shopify's applicable privacy documentation.

We may also use Shopify applications, integrations and third-party service providers to support our Website, payments, fulfilment, logistics, customer support, analytics, marketing and other business functions.

The information shared with such providers will depend on the services being used by Chakki Ghar and the purposes for which those services are required.

5. Payment Information

When you place an order through our Website, you may be required to provide payment-related information to our authorised payment gateway or payment processing partner.

Depending on the payment method selected, the information required may include:

• Name
• Email address
• Billing information
• Transaction information
• Payment method information

Payment information may be collected and processed directly by our authorised payment service providers.

Where payment processing is performed by a third-party payment provider, that provider may process your payment information in accordance with its own privacy policy and applicable security practices.

Chakki Ghar does not intentionally store complete credit or debit card information on its own servers.

6. Order, Billing and Delivery Information

When you purchase products from Chakki Ghar, we collect and process information necessary to fulfil your order.

This may include:

• Customer name
• Mobile number
• Email address
• Billing address
• Shipping address
• Order details
• Product details
• Payment status
• Delivery information
• Order history
• Customer communications relating to the order

We may share necessary delivery information with authorised logistics, courier and fulfilment partners so that your order can be packed, shipped and delivered to you.

Such information will be shared only to the extent reasonably necessary for fulfilling your order and providing the Services.

7. Website and Social Media

We may collect information when you interact with Chakki Ghar through social media platforms or other third-party digital channels.

This may include when you:

• Visit or interact with our social media pages
• Comment on or respond to our posts
• Share our content
• Send us messages or enquiries
• Provide reviews or feedback
• Provide testimonials
• Participate in campaigns or promotional activities

Information collected through third-party platforms may also be governed by the privacy policies of those platforms.

We encourage you to review the privacy policies of the relevant social media or third-party platform before providing information through those services.

8. Accuracy of Information

You are responsible for ensuring that the Personal Information you provide to Chakki Ghar is accurate, complete and up to date.

If you provide Personal Information relating to another individual, you confirm that you have the necessary authority or permission to provide such information.

If you believe that any information held by us is inaccurate or incomplete, you may contact us using the details provided in the Contact Us section.

9. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to improve your browsing experience, maintain Website functionality, understand Website usage and improve our products and Services.

Cookies are small files that may be stored on your device when you visit a website.

We may use cookies, pixels, tags, scripts and similar technologies for purposes including:

• Keeping the Website functional
• Maintaining shopping-cart and checkout functionality
• Remembering user preferences
• Improving Website performance
• Understanding Website traffic
• Analysing Website usage
• Understanding customer behaviour and interaction
• Measuring marketing and advertising effectiveness
• Preventing fraud and misuse
• Providing relevant communications and advertisements, where applicable

Types of Cookies

Depending on the functionality used on our Website, we may use:

Strictly Necessary Cookies

These cookies are required for essential Website functions, including navigation, shopping-cart functionality and checkout-related functions.

Analytical/Performance Cookies

These cookies help us understand how visitors use our Website and help us improve Website performance and user experience.

Functional Cookies

These cookies may remember preferences and settings to provide a more personalised experience.

Targeting/Advertising Cookies

Where applicable, these cookies or similar technologies may be used to understand advertising effectiveness and provide more relevant marketing communications.

You may manage or disable cookies through your browser settings or through any cookie-management tools made available on our Website.

Please note that disabling certain cookies may affect the functionality of the Website.

10. Information Collected Automatically

When you access our Website, certain information may be collected automatically, depending on the technologies and services enabled on the Website.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Language preferences
• Pages visited
• Products viewed
• Search activity
• Time spent on pages
• Website interactions
• Referring website
• Approximate geographical information
• Date and time of Website access
• Technical information relating to your device

This information may be used for Website operation, analytics, security, performance monitoring and improvement of our Services.

11. Analytics and Third-Party Technologies

We may use third-party analytics, advertising, technology and measurement services to understand how customers interact with our Website and to improve our Services and marketing activities.

These third-party services may use cookies, pixels, tags, SDKs or similar technologies.

The information collected may include Website usage, device information, IP address, pages visited, interactions and other technical information.

Third-party service providers may process such information in accordance with their own privacy policies and applicable laws.

We will update our privacy practices where necessary if we introduce additional technologies that materially change how Personal Information is collected or used.

12. How Do We Use Your Information?

We may use your Personal Information for the following purposes:

1. To provide, operate and maintain our Website and Services.
2. To process and fulfil your orders.
3. To arrange packaging, shipping and delivery of products.
4. To process payments and related transactions.
5. To create and manage your account, where applicable.
6. To communicate with you regarding your orders and purchases.
7. To respond to questions, enquiries, feedback and customer support requests.
8. To process returns, replacements, refunds and other order-related requests.
9. To provide information about our products and Services.
10. To send promotional communications and marketing messages where permitted by applicable law and subject to your preferences.
11. To improve our products, Website, Services and customer experience.
12. To understand customer preferences and Website usage patterns.
13. To conduct analytics, research, surveys and business-development activities.
14. To detect, prevent and address fraud, misuse, security incidents or unlawful activity.
15. To maintain internal business and transaction records.
16. To comply with applicable laws, regulations, legal processes and governmental requirements.
17. To protect our legal rights, property and interests.
18. To enforce our Website terms, policies and agreements.
19. For any other purpose disclosed to you at the time your information is collected or otherwise permitted by applicable law.

13. Legal Basis for Processing

Where applicable under Indian or other relevant data-protection laws, we may process Personal Information based on one or more of the following:

• Your consent
• Your request to enter into or perform a transaction with us
• The necessity of processing for providing products or Services
• Compliance with applicable legal obligations
• Legitimate business purposes where permitted by applicable law
• Other lawful grounds available under applicable law

Where consent is relied upon as the legal basis for processing, you may withdraw your consent subject to applicable law and the consequences of such withdrawal.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

14. Who Do We Share Your Information With?

We do not sell or rent your Personal Information.

However, we may share Personal Information with selected third parties where reasonably necessary to provide our Services, fulfil your orders, operate our Website, comply with legal requirements or fulfil the purposes described in this Privacy Policy.

These parties may include:

Service Providers

We may share information with trusted service providers assisting us with:

• Website hosting and technology
• Shopify services and applications
• Payment processing
• Order fulfilment
• Logistics and delivery
• Customer support
• Email communications
• SMS and messaging
• Marketing
• Advertising
• Analytics
• Website maintenance
• Security and fraud prevention

Such service providers may process information only to the extent necessary to provide the relevant services, subject to applicable contractual, confidentiality and data-protection obligations.

Legal and Regulatory Authorities

We may disclose Personal Information where required or permitted by applicable law, regulation, court order, legal process or governmental authority.

Business Transfers

If Chakki Ghar or NOURA ORGANIC FOODS LLP is involved in a merger, acquisition, restructuring, sale of assets, investment, transfer of business or similar corporate transaction, Personal Information may be transferred as part of that transaction, subject to applicable law.

15. Data Retention

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The nature of the Personal Information
• The purpose for which it was collected
• The nature of our relationship with you
• Order and transaction requirements
• Legal, tax and accounting obligations
• Dispute-resolution requirements
• Fraud-prevention and security requirements

When Personal Information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law and our internal practices.

Certain information may need to be retained for longer periods where required by law or necessary to establish, exercise or defend legal claims.

16. Data Security

We take reasonable technical, organisational and administrative measures designed to protect Personal Information against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Misuse
• Alteration
• Destruction
• Other reasonably foreseeable security risks

Our Website and certain Services may be supported by third-party technology and cloud infrastructure providers.

Although we take reasonable measures to protect Personal Information, no method of transmission or storage over the internet can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your account credentials and personal information.

If you believe that your interaction with us or your account is no longer secure, please contact us immediately.

17. Your Privacy Rights

Subject to applicable law, you may have certain rights in relation to your Personal Information.

These may include the right to:

• Request access to Personal Information held about you.
• Request correction or updating of inaccurate or incomplete Personal Information.
• Request deletion or erasure of Personal Information where legally permissible.
• Withdraw consent where we rely on consent as the basis for processing.
• Request information regarding how your Personal Information is processed.
• Request restriction of certain processing activities, where applicable.
• Object to certain uses of your Personal Information, where applicable.
• Opt out of promotional communications.
• Raise a grievance or complaint regarding the processing of your Personal Information.

Where required, we may ask you to provide information necessary to verify your identity before processing your request.

Certain rights may be subject to exceptions or limitations under applicable law.

18. Rights Under Applicable Indian Data-Protection Law

Chakki Ghar aims to process Personal Information in accordance with applicable Indian data-protection and privacy laws, including the Digital Personal Data Protection Act, 2023, to the extent applicable to our processing activities.

Where applicable, we will provide appropriate notice regarding the Personal Information being collected and the purposes for which it is processed.

Where processing is based on consent, you may withdraw your consent in accordance with applicable law.

You may also contact us to exercise applicable rights or raise a grievance concerning the processing of your Personal Information.

The manner and extent to which particular rights apply may depend on the applicable law and the nature of the processing.

19. Children's Privacy

Our Website and Services are not intended to knowingly collect Personal Information from children without appropriate consent from a parent or legal guardian where such consent is required by applicable law.

If you believe that a child has provided Personal Information to us without appropriate consent, please contact us.

Upon verification, we will take reasonable steps to delete or otherwise address such information where required by applicable law.

20. Marketing Communications and Opt-Out

We may send communications relating to:

• Orders and transactions
• Customer support
• Account or Website updates
• Product announcements
• New product launches
• Promotional offers
• Newsletters
• Marketing campaigns

You may opt out of promotional communications at any time by:

• Using the unsubscribe option included in the relevant communication; or
• Contacting us using the details provided in the Contact Us section.

Even if you opt out of promotional communications, we may continue to send essential transactional or service-related communications, including order confirmations, payment notifications, delivery updates, refund information and important account notices.

21. Electronic Communication

When you visit our Website, create an account, place an order, submit a form or communicate with us electronically, you are communicating with Chakki Ghar electronically.

By voluntarily providing your contact details, you agree that we may contact you through appropriate electronic communication channels for purposes relating to your orders, transactions, customer support and Services.

Where permitted by applicable law and subject to your preferences, we may also contact you through email, SMS, telephone, WhatsApp or other communication channels for promotional purposes.

Where consent is required for promotional communications, we will seek or rely upon such consent in accordance with applicable law.

22. International Data Transfers

Depending on the technology, service providers and applications used by Chakki Ghar, Personal Information may be processed or stored on servers located outside India.

Where Personal Information is transferred or processed across borders, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection laws and contractual or other safeguards where required.

Third-party service providers may also process information in countries other than India in accordance with their respective privacy policies and applicable legal requirements.

23. Third-Party Websites and Links

Our Website may contain links to third-party websites, applications, social media platforms or services.

These third-party websites and services operate independently from Chakki Ghar and may have their own privacy policies and terms of use.

We are not responsible for the privacy practices, content, security or policies of third-party websites.

We encourage you to review the privacy policy applicable to any third-party website or service before providing your Personal Information.

24. Third-Party Applications and Services

Our Website may use third-party applications, plugins, integrations and services to support our business operations.

These may include services relating to:

• Payments
• Shipping and logistics
• Website functionality
• Customer support
• Analytics
• Marketing
• Advertising
• Communication
• Fraud prevention
• Security

The information shared with these providers will depend on the functionality being used.

Such third parties may process Personal Information according to their own privacy policies and applicable laws.

25. Data Breaches and Security Incidents

If we become aware of a Personal Information security incident or breach affecting information under our control, we will take reasonable steps to investigate, contain and address the incident.

Where notification is required under applicable law, we will make the required notifications to the relevant authorities and/or affected individuals within the applicable legal requirements.

26. Grievance Redressal

If you have a question, concern, complaint or grievance regarding:

• Your Personal Information
• Privacy practices
• Data collection
• Data processing
• Marketing communications
• Access, correction or deletion requests
• Any other privacy-related matter

you may contact us using the details provided below.

We will review and respond to your request within the time period required by applicable law.

27. Limitation of Liability

To the maximum extent permitted under applicable law, Chakki Ghar shall not be responsible for unauthorised access to Personal Information resulting from circumstances beyond our reasonable control, including certain cyberattacks, technical failures, internet-related risks, malware or other security incidents.

Nothing in this Privacy Policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

28. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with this Privacy Policy or the use of our Website shall be subject to the jurisdiction of the competent courts having jurisdiction over Bengaluru, Karnataka, India, subject to applicable law.

29. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect:

• Changes in our business practices
• Changes to our Website or Services
• Changes in technology
• Changes to third-party services
• Changes in applicable privacy or data-protection laws

Any updated version of this Privacy Policy will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use and protect Personal Information.

30. Contact Us

If you have any questions, concerns, requests or grievances regarding this Privacy Policy or the handling of your Personal Information, please contact us:

NOURA ORGANIC FOODS LLP
Brand: Chakki Ghar

Website: https://chakkighar.com/

Email: customercare@chakkighar.com

Phone: +91 80732 91051

Registered/Business Address:
Sy. No. 89, No. 23, Geru Palya,
Vaishnavi Layout Phase 3, Dodda Aladmara Road,
Bengaluru – 560070, Karnataka, India.

Last Updated: 20 August 2026